Privacy Policy

1. Information We Collect

We collect information that you provide to us directly, information collected automatically when you use the Services, and information we obtain from third parties. The specific data collected may vary based on how you use EnableU and how your organization has configured the platform.

2. How We Use Your Information

We use the information we collect for the following purposes, to the extent permitted by applicable law:

• To provide, operate, and maintain the Services, including authentication and account management.
• To process Customer Data and generate insights, recommendations, and AI-driven outputs as configured by your organization.
• To personalize your experience, including tailoring content, recommendations, and in-product guidance.
• To communicate with you about the Services, including onboarding, product updates, security alerts, and administrative messages.
• To provide customer support and respond to inquiries, requests, and feedback.
• To monitor and improve the performance, security, and reliability of the Services.
• To analyze usage trends and develop new features, products, and services.
• To comply with legal obligations, enforce our agreements, and protect the rights, property, and safety of EnableU, our customers, and others.

3. Legal Bases for Processing (EEA, UK, and Similar Jurisdictions)

Where required by applicable law (such as the EU/EEA and UK), we process personal data under the following legal bases:

• Performance of a contract, for example to provide the Services to you or your organization.
• Legitimate interests, such as improving the Services, ensuring security, and communicating with you about relevant updates, where these interests are not overridden by your data protection rights.
• Compliance with legal obligations, such as responding to lawful requests from authorities.
• Consent, where required for specific processing activities (for example certain marketing communications or optional cookies). When we rely on consent, you may withdraw it at any time.

4. How We Share Information

We do not sell your personal information. We may share information as described below, in accordance with applicable law and any agreements in place with your organization.

• Service providers: with trusted third-party vendors who perform services on our behalf, such as hosting, data storage, analytics, communications, and payment processing, subject to appropriate confidentiality and security obligations.
• Your organization: with administrators and other authorized users within your organization, consistent with your organization's settings and policies.
• Integrations: with third-party applications you or your organization choose to connect to the Services, such as CRM systems or productivity tools.
• Legal and safety: when we believe disclosure is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to enforce our agreements; or to protect the rights, property, or safety of EnableU, our customers, or others.
• Business transfers: in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction involving EnableU, where information may be transferred as part of the transaction, subject to appropriate protections.

5. Data Retention

We retain personal information and Customer Data for as long as necessary to provide the Services, fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the nature of the data, your organization's configuration, and applicable law.

We may anonymize or aggregate data so that it no longer identifies you or your organization, in which case we may use such information for analytics, benchmarking, and product improvement.

6. Data Security

We implement technical and organizational measures designed to protect personal information and Customer Data against unauthorized access, loss, misuse, or alteration. These measures include encryption in transit (and, where applicable, at rest), access controls, logging, and security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. International Data Transfers

EnableU may process and store information in countries other than the country where you are located. Where we transfer personal data internationally, we do so in accordance with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Object to or restrict certain processing activities.
• Request the transfer of your personal information to another service provider (data portability).
• Withdraw consent where we rely on your consent for processing.

Many of these rights can be exercised by contacting your organization's EnableU administrator. You may also contact us directly using the details in the Contact Us section below. We may need to verify your identity before responding to certain requests.

9. Children's Privacy

The Services are intended for business and professional use and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take steps to delete it.

10. Third-Party Services and Links

The Services may contain links to third-party websites or services, or allow integrations with third-party tools. We are not responsible for the privacy practices of third parties, and their handling of your information is governed by their own policies. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will provide notice as appropriate (for example by updating the "Last updated" date, posting a notice on our website, or sending a notification through the Services).

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise your rights, you can contact us at:

This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. You should consult with your own legal counsel regarding your organization's compliance obligations.